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      Return & Refund Policy

      All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

       

      Below are the Steps to Return a Product:

      • Please email info@gosmartblinds.com to receive return instructions.
      • Pack the product securely in the original package, if possible.
      • Please include your order number, billing name, and address with the product.
      • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
      • For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
      • Keep the return tracking number from the package you are returning to ensure that the package is returned to the warehouse.
      • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.

      Return Rules and Restrictions

      • Request for a return must be processed within 30 days of when your order has shipped to receive full credit.
      • Return shipping cost is not included.
      • All products must be returned in good condition, in original boxes (whenever possible)
      • You must include the return form or bottom portion of the original packing slip. 
      • Be certain to save copies for your records.
      • Gift-wrap costs and other charges are non-refundable.
      • We will not accept C.O.D. or third-party billing for returned merchandise.
      • In the case of shipping damages, please contact us via email:  info@gosmartblinds.com.
      • You can expect a refund in the same form of payment originally used for purchase within 5-10 days of our receiving your returned product. Shipping costs will not be refunded.

       

      Damaged or Defective Products

      • If you receive a damaged or defective product, contact Gosmartblinds team within 30 days of delivery via email:  info@gosmartblinds.com. Please supply the Representative with your order number, product number, tracking number from your original confirmation email and phone number.
      • Gosmartblinds will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.
      • If there is extensive damage to the carton, contact us via email:  info@gosmartblinds.com.
      • Please have your order number available when you contact Gosmartblinds team.