Pre-Order Now To Deliver In November 2020

Return Policy

Return Policy

 

All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

 

Below are the Steps to Return a Product:

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  • Please email support@gosmartblinds.com to receive return instructions.
  • Pack the product securely in the original package, if possible.
  • Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
  • Keep the return tracking number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.

Return Rules and Restrictions

  • Request for a return must be processed within 30 days of when your order has shipped to receive full credit.
  • Return shipping cost is not included.
  • All products must be returned in good condition, in original boxes (whenever possible)
  • You must include the return form or bottom portion of the original packing slip. 
  • Be certain to save copies for your records.
  • Gift-wrap costs and other charges are non-refundable.
  • We will not accept C.O.D. or third-party billing for returned merchandise.
  • In the case of shipping damages, please contact us via email:  support@gosmartblinds.com.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.

 

Damaged or Defective Products

  • If you receive a damaged or defective product, contact Gosmartblinds team within 30 days of delivery via email:  support@gosmartblinds.com. Please supply the Representative with your order number, product number, tracking number from your original confirmation email and phone number.
  • Gosmartblinds will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.
  • If there is extensive damage to the carton, contact us via email:  support@gosmartblinds.com.
  • Please have your order number available when you contact Gosmartblinds team.
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