All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
Below are the Steps to Return a Product:
- Please email email@example.com to receive return instructions.
- Pack the product securely in the original package, if possible.
- Please include your order number, billing name, and address with the product.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
- Keep the return tracking number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.
Return Rules and Restrictions
- Request for a return must be processed within 30 days of when your order has shipped to receive full credit.
- Return shipping cost is not included.
- All products must be returned in good condition, in original boxes (whenever possible)
- You must include the return form or bottom portion of the original packing slip.
- Be certain to save copies for your records.
- Gift-wrap costs and other charges are non-refundable.
- We will not accept C.O.D. or third-party billing for returned merchandise.
- In the case of shipping damages, please contact us via email: firstname.lastname@example.org.
- You can expect a refund in the same form of payment originally used for purchase within 5-10 days of our receiving your returned product. Shipping costs will not be refunded.
Damaged or Defective Products
- If you receive a damaged or defective product, contact Gosmartblinds team within 30 days of delivery via email: email@example.com. Please supply the Representative with your order number, product number, tracking number from your original confirmation email and phone number.
- Gosmartblinds will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.
- If there is extensive damage to the carton, contact us via email: firstname.lastname@example.org.
- Please have your order number available when you contact Gosmartblinds team.