Return Policy - Go Smart Blinds|Go Smart Curtains

General Products & Accessories

All products (exclude all custom-cut products) must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

Custom-Cut Blinds & Shades

As all of our blinds & shades are custom-made to your specifications you are unable to cancel your order once your order has been accepted by us.

However, we want to do all that we can to ensure that you have a positive experience when purchasing from us. If you change your mind before your goods have been dispatched please contact us as soon as possible, as we may still be able to halt the production process.

Should any changes be made after the order goes into production, additional charges may apply.

Upon receipt of your order, we encourage you to inspect your new blinds as soon as possible. You have a period of 7 days following the delivery of your order in which to notify us of any damage, defects or parts missing from the order (eg. blinds, cassette, bottom rod, brackets, remote, or any other portion of the order).

Please Contact Us for more information.

Returning Products

For motorized curtain tracks and accessories,

Go Smart Blinds will make every reasonable effort to assist you with your return. If you do not contact our customer support, you will be responsible for all return shipping charges.

Please Contact Us (email info@gosmartblinds.com) to receive return instructions.
Pack the product securely in the original package, if possible.
Please include your order number, billing name, and address with the product.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
Keep the return tracking number from the package you are returning to ensure that the package is returned to the warehouse.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.

For custom-made blinds & shades,

If any part of your blinds order is found to be defective on delivery you are entitled to return them to us provided you have first contacted us via email at tech@gosmartblinds.com, giving us details of the defects. Only once we have agreed that the goods should be returned to us are you able to proceed with the return.

If we are satisfied to remake a defective blind instead of collecting then it is your responsibility to dispose of this. Any remakes agreed by us will be on a like-for-like basis and we cannot accept any alterations. If it appears that the goods are defective and need to be inspected we will promptly arrange:

return shipping label for the defective goods. All you need to do is pack the product securely in the original package, if possible, and drop them off or schedule a pickup with the courier; and we'll simultaneously deliver replacement goods of similar quality and specifications, free of charge.