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      Go Smart Blinds offers a 3-year limited warranty on all motors and remote controllers. 

      This warranty covers defects in materials and workmanship, so long as the product was installed in accordance with the installation instructions. It also covers all the internal mechanisms, including the brackets.

      If we find your product has a defect, we will, at our discretion, either repair or replace the unit at no charge to you. If a particular part is defective, we will send you a replacement part.

      Standard 3-Year Limited Warranty

      Item

      Warranty

      Motors, Remote Controllers, Power Cables, Chargers, and Solar Panels

      These items are covered for 3 years. A replacement for the defective item will be mailed to you free of charge.

      After 3 years, replacements are available for purchase, plus shipping. 

      Smart Controller (hub)

      The smart controller is covered for 3 years. A replacement smart controller will be mailed to you free of charge.

      After 3 years, a replacement smart controller can be purchased with a 30% discount, plus shipping.

      Curtain Track System

      The 3-year warranty for the track system includes the track not sliding open/closed. This does not include breakage of track systems due to misuse. A replacement track will be mailed to you free of charge.

      After 3 years, replacements are available for purchase, plus shipping. 

      Cassette and Bottom Rod

      Up to 3 years: Cassette and bottom rail will be replaced at no cost. 

      If the headrail or bottom rail is over 90" wide, an additional $70 oversize fee will be charged.

      Fabric

      Fabric is covered for 3 years. In cases of fabric defect, replacement fabric and components will be mailed to you free of charge.

      After the first 3 years, normal wear & tear is applicable to the durability of the fabric. The fabric will be remade at a discount. Contact us for more information.


      Extend to 5-Year Limited Warranty

      The 5-year Limited Warranty comes optionally for purchase with every blind. This warranty is extended to you, the original purchaser only, and for the original window in which it was installed.

       

      Accidents Happen

      It is inevitable that some unfortunate or unforeseen events will occur.

      Situation

      Solution

      Notes

      Ordered the wrong size

      First-time customers: allowed to choose another one at 40% off.

      Valid for 30 days after order date. No need to return the original one. The new blind will be shipped without the motor.

      Don’t like the fabric or color

      Custom-made products cannot be returned.

      Ordering a sample of the fabric will allow you to determine whether it is the exact hue you require.

      Please note that there is still the possibility of minor colour variations between dye batches. Therefore, it is recommended to purchase all blinds that share the same fabric at one time.

      Want to change or cancel the order

      Cancellations and changes can only be made up to 24 hours following order placement.

      Due to the nature of custom-made products, they cannot be resold.

      Please double-check your measurements and other specifications before placing your order.

      You have overeager children or naughty pets who have caused fabric damage

      First-time customers: allowed to choose another one at 40% off

      Offer valid for 30 days after order date. You don’t need to return the original one. Keep the motor. The new blind will be shipped without the motor.

      It’s impossible to completely prevent things from going wrong

      First-time customers: allowed to choose another one at 40% off

      Offer valid for 30 days after order date. You don’t need to return the original one. Keep the motor. The new blind will be shipped without the motor.