I ordered 2 curtain rods and when they arrived, one of them was damaged during shipping. The rod was curved in 2 directions. I was worried I would have to deal with the shipper to get this resolved. I emailed customer service that evening and received a response first thing the next morning apologizing for the damage and discussed options for replacement. Long story short, Go Smart Blinds sent replacement parts and I had parts in hand just over a week later (would have been sooner but it was over Easter weekend). It is so refreshing to deal with a company that still believes in strong customer service even when the issue wasn’t their problem to resolve.
I forgot to mention these rods are amazing. The quality is fantastic and opens and closes our pinch pleat curtains without issue. I am so glad that I made the decision to go with a North American company. We will be ordering more curtain rods as we continue to update our house!
First, I rarely give 5 stars because the 5th star is reserved for vendors that go above and beyond in customer service. Go Smart Blinds is definitely a vendor that earned the 5th star and on the plus side, they are a Canadian Company. The story about going above and beyond, I had previously ordered 2 curtain rods of the battery versions. I ordered a third rod and mistakenly ordered a plugin model. I received an email to check on my order preferences, asking for confirmation in 24 hours, well I was late replying by several hours and my order was being processed as ordered. To make a long story short the Go Smart Blinds team dug through the items being shipped that day and the plugin model was retrieved and replaced with the wireless.
Thank you to the Rock Stars at Go Smart Blinds.
When my first curtain arrived it was well-packed with no rattling parts in the box, the remaining 2 curtain rods arrived in the same condition.
I was impressed with the sturdy build and feel as I unboxed each curtain rod. The parts checked off with no missing bits and pieces.
These rods are ceiling mounted so remember to order the wall brackets if you need them. The install is straight forward and you only need a second pair of hands to get the mounting position marked and the two ends are up on the ceiling or wall.
The Go Smart Blinds are so easy to install that even I could do it, without the help of the kid next door. The app is just as easy to get up and running. Beginning to end in under an hour for the first one and the last 2 in under 45 minutes.
Operation is smooth and quiet, but it does freak out some dogs (our big dog jumps at his own shadow) so a slow and easy introduction would be in order.
Rock on, you Rock Stars. 👍
Easy setup and the curtain track has many automations to chose from. So far I'm happy with this product.
Best product for smart home
They work great way better then my other motorized ones I would recommend to anyone thats purchase theses rods