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      General Products & Accessories

      Due to the nature of custom-made products, they cannot be resold. We do not accept returns or exchanges unless the products are damaged/defective upon arrival. Please contact our tech support at tech@gosmartblinds.com and we'll replace the parts or blinds if they arrived defective. 

      Refunds (if applicable)

      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Partial Refunds (if applicable)

      There are certain situations where only partial refunds are granted: 

      • Any item not in its original condition, and is damaged or missing parts for reasons not due to our error.
      • Any item that is returned more than 30 days after delivery

      Please Contact Us for more information.

       

      Custom-Cut Blinds & Shades

      Due to the nature of custom-made products, they cannot be resold. We do not accept returns or exchanges unless the products are damaged/defective upon arrival. Please contact our tech support at tech@gosmartblinds.com and we'll replace the parts or blinds if they arrived defective. 

      However we want to do all that we can to ensure that you have a positive experience when purchasing from us. If you change your mind before your goods have been dispatched please contact us as soon as possible, as we may still be able to halt the production process.

      If this is the case we may be able to refund to you what you have paid, less whatever costs have already been incurred in the processing and manufacturing of your order, but we must emphasize this cannot be guaranteed.

      Please Contact Us for more information.